Frequently asked questions
How long does shipping take?
Orders ship within 1–2 business days. Most US deliveries arrive in 3–7 business days, with tracking emailed as soon as it's on the way.
What's your return policy?
30 days, money back. No photos, no return shipping required, no questions asked. If your dog doesn't love it, we'll refund you.
Will my dog's claws damage the Pawddle?
No. We use 0.55mm claw-safe PVC, tested to 200+ lbs and twice as thick as standard splash pads. If it ever tears, we replace it free.
How do I redeem the bundle discount?
Add both a Pawddle and a Cool Zone Mat to your cart and the 10% bundle discount applies automatically at checkout — no code needed.
Which size should I choose?
Large (67×67 in) suits most dogs. Go Medium for smaller breeds, XL for giant breeds or two dogs. On the border? Size up — there's no such thing as too much room to splash.
Still need a hand?
Our team replies within one business day.